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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Nicholas Johnson

September 13, 2023

5  out of  5 rating by Nicholas Johnson
"Lauren & Kennette are awesome! Great rates for all your insurance needs! Highly recommend!"

Aerni Crawford

August 3, 2023

5  out of  5 rating by Aerni Crawford
"Sarah thank you for being so kind and caring of others! Thank you for all you have done!"


August 3, 2023

5  out of  5 rating by JNiya
"Sarah , is soooo amazing! She did a teacher giveaway for the teachers for the upcoming school year to get stuff off their wish list. And I happen to be one of them that was truly a blessing. I am a first year kindergarten teacher i’ve been trying to get everything for my kinders , and she truly made my day. Keep being amazing Sarah !!!"

Melina Burkell

August 3, 2023

5  out of  5 rating by Melina Burkell
"Sarah Highfill is very kind and helpful! Definitely recommend for all insurance needs!"

Bria Maginley

June 1, 2023

5  out of  5 rating by Bria Maginley
"I could not ask for a better insurance agent and office! They are SO professional and quickly respond to any inquiries and provides the documentation needed. Customer service is excellent."

Amy Bengard

March 30, 2023

5  out of  5 rating by Amy Bengard
"Sarah and the staff are always there and always helpful"

Dan Nunn

March 23, 2023

5  out of  5 rating by Dan Nunn
"The entire team is extremely helpful and responsive when you have questions or needs. Most recently Lauren has been great helping with some changes to my car insurance."

Scott Parker

March 23, 2023

5  out of  5 rating by Scott Parker
"Lauren helped me with quoting my lawn care business. She was very thorough when answering all of my questions! I will always do my business with Lauren at Sarah Highfill State Farm!"

Gina Harless

March 17, 2023

5  out of  5 rating by Gina Harless
"Averi Harless has such a pleasant voice. She goes above and beyond to answer questions and provide details. Her willingness to take the time to explain the differences in policies, including benefits, helped me make my decision. Her personality shined throughout our conversation. It is evident that she strives for excellence!"

Matthew Dunning

March 17, 2023

5  out of  5 rating by Matthew Dunning
"I love this State Farm, Sarah’s team is the best! Averi always gets me the lowest rates!"

Paige Choate

March 17, 2023

5  out of  5 rating by Paige Choate
"Excellent service!!! Super friendly and always responses quickly."

Anna Catoe

February 6, 2023

5  out of  5 rating by Anna Catoe
"Lauren Whisenant Parker helped us get squared away after our old insurance kept going up on their rates without notice! She actually got us a cheaper rate when we bundled everything we have together. She’s patient and very kind. She definitely cares for her customers and will do everything in her power to get you the best rates possible! I’ve referred her to a lot of people looking to switch insurance companies and they haven’t been disappointed! And if you need her for anything, she’s not at all hard to get in touch with! She’s awesome! Thank you, Lauren!"

Lauren Brenneman

January 24, 2023

5  out of  5 rating by Lauren Brenneman
"Sarah and I recently worked with a mutual customer. I was so happy with how they helped my customer move her policies from MD to SC. They made it totally seamless. Sarah is the choice in Charlotte for State Farm insurance!"

kennette maginley

January 19, 2023

5  out of  5 rating by kennette maginley
"Averi is the best!!"

Linda Constance

January 6, 2023

5  out of  5 rating by Linda Constance
"Averi Was so very informative and helpful."

Jennifer Jacobs

January 5, 2023

5  out of  5 rating by Jennifer Jacobs
"Highly recommend. Sarah and her team are super helpful and responsive. Not sure I know where we would be with out them. Thanks for taking the mystery out of insurance."

Lee Ann Stach

January 5, 2023

5  out of  5 rating by Lee Ann Stach
"Sarah is the best agent hands down. I’d never go anywhere else!"

Gregg McCormick

January 3, 2023

5  out of  5 rating by Gregg McCormick
"I had the pleasure of working with Lindsey Conrad with the purchase of a new policy recently. What a breath of fresh air-kind, funny, SMART and prompt!! Never knew insurance could be so enjoyable or quick! Thank you Lindsey and State Farm! GJM"

John Moore

December 6, 2022

5  out of  5 rating by John Moore
"Great folks at this office!"


September 14, 2022

5  out of  5 rating by J McC
"Loving the newest team member at this agent’s office! Lindsey was super friendly to me on the phone the other day and really made me feel like she cared about the issues I was having with my previous insurance carrier. Grateful to be a new customer here!"

Lindsey Conrad

September 8, 2022

5  out of  5 rating by Lindsey Conrad
"Grateful Sarah and her team helped me get my future secured!"

Gil Arredondo

September 1, 2022

5  out of  5 rating by Gil Arredondo
"I thoroughly enjoy working with Sarah Highfill State Farm, especially with Averi Harless. Averi is extremally professional, knowledgeable and responds in a timely manner for all my insurance needs. I highly recommend Sarah Highfill and her team for your insurance needs. Thank you Averi for all you do!"

Justina Santos

September 1, 2022

5  out of  5 rating by Justina Santos
"Sarah and her team were extremely easy to work with, provided great rates, and worked quickly to solve my needs."

Morgan Roessler

July 12, 2022

5  out of  5 rating by Morgan Roessler
"Sarah was and is a great agent! I really have been going through it with my accident and she has made the process with insurance 10x less stressful. i’ve spent the whole day with her and her teammates and they are all very well and very hands on. they carry every case out and make sure all their clients are taken care of. Sarah and her team all made sure that the ball was moving on my claim and no time was wasted! she helped made sure i was in a rental the same day. i’ve been loosing hours from work and have been very stressed and i couldn’t thank Sarah or her team enough for the amount of help and time they have invested emotionally and physically. i’m very pleased with their service considering this is my first time having insurance having anything all in my name and being the one to handle it. For it being my first time, Sarah and her team really made it feel like home and like i knew them on a personal level. I will recommend Sarah Highfill to anyone who wants to work with State Farm."

D Black

April 29, 2022

5  out of  5 rating by D Black
"Jeanette was such a pleasure to work with when my truck got hit. I couldn't recommend her and Sarah more!"